Welcome!

Server Monitoring Authors: Liz McMillan, Carmen Gonzalez, Ken Schwaber, JP Morgenthal, Pat Romanski

Related Topics: FinTech Journal, Java IoT, Linux Containers, Eclipse, Server Monitoring, @CloudExpo, @DevOpsSummit

FinTech Journal: Article

Cloud Operating Model | @CloudExpo @JPMorgenthal #IoT #PaaS #AWS #Azure #OpenShift

When was the last time you’ve ever heard anyone say “IT Applications & Operations”?

Hard Choices Are Required When Adopting a Cloud Operating Model

When was the last time you’ve ever heard anyone say “IT Applications & Operations”? Frankly, in my 30+ year career in IT, I don’t believe I’ve ever heard anyone use this term. The typical term we hear is IT Infrastructure & Operations. These two go together like Peanut Butter and Jelly, which tells us a lot about how we view the field of IT.

For those that may not be familiar with the role of IT Operations, Joe Hertvik does a great job here of describing IT Operations Management as someone engaged in the role of providing this service to the business. As you can see it’s very interesting how he specifically addresses the gap between responsibilities regarding IT Applications and IT Operations as a Venn diagram in which there is no overlap.

However, as we progress from a pre-Cloud Operating Model world to a post-Cloud Operating Model world, this coupling is changing. As we migrate workloads to the cloud, the first shift will be to operating infrastructure to operating Infrastructure-as-a-Service. This shift will leverage capacity management and monitoring skills used with virtualized environments.

The second shift will come as migrated workloads are refactored into cloud native applications or new cloud native applications are developed specifically for cloud. Here the emphasis of operations will focus on the management and monitoring of the application platform. This may be done using a Platform-as-a-Service offering, such as Azure PaaS, AWS, Cloud Foundry or OpenShift, Software-as-a-Service platforms, such as Salesforce.com or ServiceNow, or even something more traditional based on traditional application servers.

During this second shift, operations will need to focus less on availability and more on consumption patterns. Given the nature of cloud native applications to support greater availability and resilience (see Pets & Cattle presentation by Randy Bias ) through design, emphasis will need to shift toward how services are being consumed in order to determine efficiency and costs management. Greater integration between the operations management platforms and the cloud services will be a critical requirement for this shift to occur.

The final shift will happen as businesses move toward Serverless Computing or Function-as-a-Service. In this model, business logic will execute in response to an event occurring in another service. Due to the temporal nature of this model, operations management and monitoring will change drastically. The application will only be available to monitor for brief periods requiring new techniques for operations in support of the Serverless Computing model. Failures that occur here may only be recognizable by performing analytics on post-execution logs.

The Impact of the Cloud Operating Model Shift
Having presented a view of the world post-Cloud Operating Model, you may ask what’s the impact of this roadmap on today’s traditional IT environment?

As operations is designed today they focus on running the physical and logical environments, which means a significant number of resources are focused on running the devices that run the network, compute and storage in addition to specialized software for monitoring and managing the various components. It also means that the overall budget has had to be divided across managing the physical environment and the applications, with the physical environment usually taking the lion’s share of the budget. This is just the nature of the beast as production applications tend to demonstrate a lower mean-time-to-failure and require less attention than its physical counterparts. Moreover, the physical environment is constrained by procurement cycles and capital expenditure approvals that is not characteristic of the applications.

As shown in the diagram above, as businesses move to away from self-managed infrastructure — it’s not just to cloud, but all infrastructure provided as-a-Service — the focus of IT operations will shift more of its focus to the workloads and the applications. Simultaneously, operational focus shifts away from running a physical environment as this task falls to the infrastructure providers. Hence, what we should expect to see going forward is operations being “unbound” from infrastructure and bonded with applications. As more and more businesses realize the economic benefits of relinquishing ownership of their infrastructure to a provider, IT should reorganize around operations of the applications and workloads.

This unbinding and re-binding process for operations is a key element for successfully implementing a cloud operating model. The results of this activity is that the remaining self-managed infrastructure organization needs to become more encapsulated. It will need fewer resources and should consider combining operational support with infrastructure engineering. This should result in lower operational overhead and significant reduction in IT costs.

This change will also raise every red flag you can imagine for those that have been in infrastructure and operations for the better part of their careers. The fiefdom holders, the server huggers, the CCIEs, vExperts, the tinkerers, the storage priests, etc. will demonstrate strong resistance to this change.  They will introduce fear, uncertainty and doubt whenever possible. They will regale stories of cloud failures and breaches. All of this is an attempt to maintain the status quo for as long as possible in light of this disruptive force. It is here that executives must weigh the pros and cons of this change and be the driving force behind moving to this new IT organizational construct.

Additionally, what we’ve seen in many early adopters of cloud, however, is the applications move without its operations counterpart. Eventually, someone asks the question, “where’s my dashboard?” or “how is this integrated into our ITIL processes?” Thus, as we unbind operations from infrastructure and bind it with applications, what is being monitored and how its managed changes, but we carry across, and, hopefully, correct high-latency low-value, processes to support audit, transparency, and corrective action. Some existing operations skills will transfer to this new focus, however, there will be a change in the tooling used for these tasks and, likewise, different skills will be required to operate cloud-based and hybrid applications.

The biggest issue for business will be how to adopt and implement operational management as their workloads shift away from infrastructure and toward applications. There is some early guidance from the application performance management vendors, such as Dynatrace and AppDynamics, and examples from Webscale startups, but as whole, this segment of the industry is unwritten.

We know that key performance indicators that are important today will be different in this post-Cloud Operating Model world. Also, it is very likely that the tools needed to monitor and manage applications in this post-Cloud Operating Model world do not exist or are only starting to now appear in the market. Hence, skilled individuals that understand how to configure these tools most likely don’t yet exist. Thus, the likely outcome will be that businesses will attempt to manage the post-Cloud Operating Model world with the same knowledge and tools they use to manage the pre-Cloud Operating Model world, which will, unfortunately, fail. It is in this failure that I believe the leaders of how to operate a post-Cloud Operating Model world will emerge.

Special thanks to @cpswan and @glenprobinson for their assistance in helping me shape my ideas for this blog

More Stories By JP Morgenthal

JP Morgenthal is a veteran IT solutions executive and Distinguished Engineer with CSC. He has been delivering IT services to business leaders for the past 30 years and is a recognized thought-leader in applying emerging technology for business growth and innovation. JP's strengths center around transformation and modernization leveraging next generation platforms and technologies. He has held technical executive roles in multiple businesses including: CTO, Chief Architect and Founder/CEO. Areas of expertise for JP include strategy, architecture, application development, infrastructure and operations, cloud computing, DevOps, and integration. JP is a published author with four trade publications with his most recent being “Cloud Computing: Assessing the Risks”. JP holds both a Masters and Bachelors of Science in Computer Science from Hofstra University.

@ThingsExpo Stories
To get the most out of their data, successful companies are not focusing on queries and data lakes, they are actively integrating analytics into their operations with a data-first application development approach. Real-time adjustments to improve revenues, reduce costs, or mitigate risk rely on applications that minimize latency on a variety of data sources. In his session at @BigDataExpo, Jack Norris, Senior Vice President, Data and Applications at MapR Technologies, reviewed best practices t...
"Evatronix provides design services to companies that need to integrate the IoT technology in their products but they don't necessarily have the expertise, knowledge and design team to do so," explained Adam Morawiec, VP of Business Development at Evatronix, in this SYS-CON.tv interview at @ThingsExpo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
Recently, REAN Cloud built a digital concierge for a North Carolina hospital that had observed that most patient call button questions were repetitive. In addition, the paper-based process used to measure patient health metrics was laborious, not in real-time and sometimes error-prone. In their session at 21st Cloud Expo, Sean Finnerty, Executive Director, Practice Lead, Health Care & Life Science at REAN Cloud, and Dr. S.P.T. Krishnan, Principal Architect at REAN Cloud, discussed how they built...
No hype cycles or predictions of a gazillion things here. IoT is here. You get it. You know your business and have great ideas for a business transformation strategy. What comes next? Time to make it happen. In his session at @ThingsExpo, Jay Mason, an Associate Partner of Analytics, IoT & Cybersecurity at M&S Consulting, presented a step-by-step plan to develop your technology implementation strategy. He also discussed the evaluation of communication standards and IoT messaging protocols, data...
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
In his Opening Keynote at 21st Cloud Expo, John Considine, General Manager of IBM Cloud Infrastructure, led attendees through the exciting evolution of the cloud. He looked at this major disruption from the perspective of technology, business models, and what this means for enterprises of all sizes. John Considine is General Manager of Cloud Infrastructure Services at IBM. In that role he is responsible for leading IBM’s public cloud infrastructure including strategy, development, and offering m...
Smart cities have the potential to change our lives at so many levels for citizens: less pollution, reduced parking obstacles, better health, education and more energy savings. Real-time data streaming and the Internet of Things (IoT) possess the power to turn this vision into a reality. However, most organizations today are building their data infrastructure to focus solely on addressing immediate business needs vs. a platform capable of quickly adapting emerging technologies to address future ...
In his session at 21st Cloud Expo, Raju Shreewastava, founder of Big Data Trunk, provided a fun and simple way to introduce Machine Leaning to anyone and everyone. He solved a machine learning problem and demonstrated an easy way to be able to do machine learning without even coding. Raju Shreewastava is the founder of Big Data Trunk (www.BigDataTrunk.com), a Big Data Training and consulting firm with offices in the United States. He previously led the data warehouse/business intelligence and B...
The 22nd International Cloud Expo | 1st DXWorld Expo has announced that its Call for Papers is open. Cloud Expo | DXWorld Expo, to be held June 5-7, 2018, at the Javits Center in New York, NY, brings together Cloud Computing, Digital Transformation, Big Data, Internet of Things, DevOps, Machine Learning and WebRTC to one location. With cloud computing driving a higher percentage of enterprise IT budgets every year, it becomes increasingly important to plant your flag in this fast-expanding busin...
Nordstrom is transforming the way that they do business and the cloud is the key to enabling speed and hyper personalized customer experiences. In his session at 21st Cloud Expo, Ken Schow, VP of Engineering at Nordstrom, discussed some of the key learnings and common pitfalls of large enterprises moving to the cloud. This includes strategies around choosing a cloud provider(s), architecture, and lessons learned. In addition, he covered some of the best practices for structured team migration an...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
22nd International Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, and co-located with the 1st DXWorld Expo will feature technical sessions from a rock star conference faculty and the leading industry players in the world. Cloud computing is now being embraced by a majority of enterprises of all sizes. Yesterday's debate about public vs. private has transformed into the reality of hybrid cloud: a recent survey shows that 74% of enterprises have a hybrid cloud ...
DevOps at Cloud Expo – being held June 5-7, 2018, at the Javits Center in New York, NY – announces that its Call for Papers is open. Born out of proven success in agile development, cloud computing, and process automation, DevOps is a macro trend you cannot afford to miss. From showcase success stories from early adopters and web-scale businesses, DevOps is expanding to organizations of all sizes, including the world's largest enterprises – and delivering real results. Among the proven benefits,...
@DevOpsSummit at Cloud Expo, taking place June 5-7, 2018, at the Javits Center in New York City, NY, is co-located with 22nd Cloud Expo | 1st DXWorld Expo and will feature technical sessions from a rock star conference faculty and the leading industry players in the world. The widespread success of cloud computing is driving the DevOps revolution in enterprise IT. Now as never before, development teams must communicate and collaborate in a dynamic, 24/7/365 environment. There is no time to wait...
Cloud Expo | DXWorld Expo have announced the conference tracks for Cloud Expo 2018. Cloud Expo will be held June 5-7, 2018, at the Javits Center in New York City, and November 6-8, 2018, at the Santa Clara Convention Center, Santa Clara, CA. Digital Transformation (DX) is a major focus with the introduction of DX Expo within the program. Successful transformation requires a laser focus on being data-driven and on using all the tools available that enable transformation if they plan to survive ov...
SYS-CON Events announced today that T-Mobile exhibited at SYS-CON's 20th International Cloud Expo®, which will take place on June 6-8, 2017, at the Javits Center in New York City, NY. As America's Un-carrier, T-Mobile US, Inc., is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to 67.4 million customers who are unwilling to compromise on qua...
SYS-CON Events announced today that Cedexis will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 - Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Cedexis is the leader in data-driven enterprise global traffic management. Whether optimizing traffic through datacenters, clouds, CDNs, or any combination, Cedexis solutions drive quality and cost-effectiveness. For more information, please visit https://www.cedexis.com.
SYS-CON Events announced today that Google Cloud has been named “Keynote Sponsor” of SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Companies come to Google Cloud to transform their businesses. Google Cloud’s comprehensive portfolio – from infrastructure to apps to devices – helps enterprises innovate faster, scale smarter, stay secure, and do more with data than ever before.
SYS-CON Events announced today that Vivint to exhibit at SYS-CON's 21st Cloud Expo, which will take place on October 31 through November 2nd 2017 at the Santa Clara Convention Center in Santa Clara, California. As a leading smart home technology provider, Vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions to more than one million customers throughout the United States and Canada. The end result is a smart home solution that sav...
SYS-CON Events announced today that Opsani will exhibit at SYS-CON's 21st International Cloud Expo®, which will take place on Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA. Opsani is the leading provider of deployment automation systems for running and scaling traditional enterprise applications on container infrastructure.