Welcome!

Server Monitoring Authors: Yeshim Deniz, Liz McMillan, Pat Romanski, Carmen Gonzalez, Ken Schwaber

News Feed Item

TeleSign Expands Client Services Support Offering and Adds New Portal Functionality

LOS ANGELES, CA -- (Marketwired) -- 07/09/14 -- TeleSign has announced today enhanced global support services from the client services organization. TeleSign support, which is now available to all customers includes 24/7/365 global support by email, phone and customer portal and is available to all customers at no additional fee. As TeleSign continues to expand its client services organization, adding to its talented personnel and further developing their integration services for their mobile identity products, they also announce further development of the customer portal, enhancing the reporting, analytics and self-service tools available to customers.

In the last year, TeleSign's client services organization has grown worldwide to keep pace with the growing customer base and year over year 100% revenue growth. As an added benefit, enterprise customers receive a dedicated technical account manager to assist with on-boarding, day-to-day account maintenance, and proactive push analytics and reporting. TeleSign's technical account managers have already assisted 20 of the top 25 global web properties with the integration of TeleSign services including PhoneID, VerifySMS, and VerifyVoice. Leveraging their technical experience and providing insights such as improving the user experience to minimize friction, the use of proven best practices, and advising when and where to apply different TeleSign services, technical account managers guide customers through a seamless integration, to ensure the highest quality of on-going service for end users around the globe.

"Protecting end user identity is a critical requirement for any web property or mobile application today," said Max Powers, Vice President of Business Operations. "TeleSign's Client Services organization has guided hundreds of customers through integrations that range from simple to complex, and best of all, we are available 24 hours a day, 365 days a year. This commitment to TeleSign customers provides an unparalleled level of service in the industry."

In addition, enhanced features in TeleSign's online customer portal, TelePortal, continue to be updated each month such as improved dashboards allowing customizable real-time pull and push reporting with automated graphics, providing customers insight into the services they are using. These enhancements which also include self-service troubleshooting tools, allows easy monitoring and insight into account traffic trends and network security updates.

TelePortal also provides an extensive customer support section, including SDK's and documentation for C#/.NET, Python, Java and PHP. In this section, customers can find a full array of information on the REST API and how to implement the TeleSign authentication solution. It also contains a comprehensive Frequently Asked Questions section, which covers user experience guidelines, best practices, and general integration assistance of TeleSign's Verify SMS, Verify Voice, and the PhoneID Suite of products.

About TeleSign
Every second, of every day, TeleSign protects the world's largest Internet, mobile app, and cloud properties by establishing and verifying Mobile Identity.

TeleSign's Mobile Identity platform gives digital businesses the ability to connect a unique identity with every account to verify new registrations and authenticate existing users. TeleSign created Mobile Identity to help businesses preserve their ecosystem by detecting a suspicious user before account creation, and to better protect their existing user base from account compromise.

TeleSign is trusted by the world's largest companies and protects 3.5 billion accounts in more than 200 countries and in 87 languages.

TeleSign media contact:
Brenna Lenoir
+1 310 487 4767
Email: Email Contact

More Stories By Marketwired .

Copyright © 2009 Marketwired. All rights reserved. All the news releases provided by Marketwired are copyrighted. Any forms of copying other than an individual user's personal reference without express written permission is prohibited. Further distribution of these materials is strictly forbidden, including but not limited to, posting, emailing, faxing, archiving in a public database, redistributing via a computer network or in a printed form.

IoT & Smart Cities Stories
Dynatrace is an application performance management software company with products for the information technology departments and digital business owners of medium and large businesses. Building the Future of Monitoring with Artificial Intelligence. Today we can collect lots and lots of performance data. We build beautiful dashboards and even have fancy query languages to access and transform the data. Still performance data is a secret language only a couple of people understand. The more busine...
The challenges of aggregating data from consumer-oriented devices, such as wearable technologies and smart thermostats, are fairly well-understood. However, there are a new set of challenges for IoT devices that generate megabytes or gigabytes of data per second. Certainly, the infrastructure will have to change, as those volumes of data will likely overwhelm the available bandwidth for aggregating the data into a central repository. Ochandarena discusses a whole new way to think about your next...
CloudEXPO | DevOpsSUMMIT | DXWorldEXPO are the world's most influential, independent events where Cloud Computing was coined and where technology buyers and vendors meet to experience and discuss the big picture of Digital Transformation and all of the strategies, tactics, and tools they need to realize their goals. Sponsors of DXWorldEXPO | CloudEXPO benefit from unmatched branding, profile building and lead generation opportunities.
All in Mobile is a place where we continually maximize their impact by fostering understanding, empathy, insights, creativity and joy. They believe that a truly useful and desirable mobile app doesn't need the brightest idea or the most advanced technology. A great product begins with understanding people. It's easy to think that customers will love your app, but can you justify it? They make sure your final app is something that users truly want and need. The only way to do this is by ...
Digital Transformation and Disruption, Amazon Style - What You Can Learn. Chris Kocher is a co-founder of Grey Heron, a management and strategic marketing consulting firm. He has 25+ years in both strategic and hands-on operating experience helping executives and investors build revenues and shareholder value. He has consulted with over 130 companies on innovating with new business models, product strategies and monetization. Chris has held management positions at HP and Symantec in addition to ...
DXWorldEXPO LLC announced today that Big Data Federation to Exhibit at the 22nd International CloudEXPO, colocated with DevOpsSUMMIT and DXWorldEXPO, November 12-13, 2018 in New York City. Big Data Federation, Inc. develops and applies artificial intelligence to predict financial and economic events that matter. The company uncovers patterns and precise drivers of performance and outcomes with the aid of machine-learning algorithms, big data, and fundamental analysis. Their products are deployed...
Cell networks have the advantage of long-range communications, reaching an estimated 90% of the world. But cell networks such as 2G, 3G and LTE consume lots of power and were designed for connecting people. They are not optimized for low- or battery-powered devices or for IoT applications with infrequently transmitted data. Cell IoT modules that support narrow-band IoT and 4G cell networks will enable cell connectivity, device management, and app enablement for low-power wide-area network IoT. B...
The hierarchical architecture that distributes "compute" within the network specially at the edge can enable new services by harnessing emerging technologies. But Edge-Compute comes at increased cost that needs to be managed and potentially augmented by creative architecture solutions as there will always a catching-up with the capacity demands. Processing power in smartphones has enhanced YoY and there is increasingly spare compute capacity that can be potentially pooled. Uber has successfully ...
SYS-CON Events announced today that CrowdReviews.com has been named “Media Sponsor” of SYS-CON's 22nd International Cloud Expo, which will take place on June 5–7, 2018, at the Javits Center in New York City, NY. CrowdReviews.com is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users that have experienced products and services first-hand and have an interest in letting other potential buye...
When talking IoT we often focus on the devices, the sensors, the hardware itself. The new smart appliances, the new smart or self-driving cars (which are amalgamations of many ‘things'). When we are looking at the world of IoT, we should take a step back, look at the big picture. What value are these devices providing. IoT is not about the devices, its about the data consumed and generated. The devices are tools, mechanisms, conduits. This paper discusses the considerations when dealing with the...