Welcome!

Server Monitoring Authors: Yeshim Deniz, Liz McMillan, Pat Romanski, Carmen Gonzalez, Ken Schwaber

Related Topics: Server Monitoring, @CloudExpo

Server Monitoring: Blog Feed Post

Balancing Privacy with Security in Cloud Computing

Amazon Response to Botnet Incident

An e-mail exchange with Kay Kinton, a spokesperson for Amazon, on the subject of Amazon and its recent run-in with the Zeus botnet controller, raised two very interesting and valid points. First, there is a fine balance that must be maintained by providers – cloud or traditional hosting – regarding the privacy of applications and data deployed by customers and monitoring/security. Second, Kay points out that it’s easier in the EC2 environment, at least, to disable botnets once they are discovered.

The second point is one that appears on the surface to be true but I’m not entirely convinced. A cloud provider has complete control over its environment (even if you don’t, making this somewhat of a double-edged sword) and thus they can act immediately to terminate the offending application. True. But in any environment in which you have physical or management network access to an offending application/system it should be easy to terminate an offending application. Perhaps more important about this point is that a cloud computing provider can prevent the launch of another offending application, but again – I’m not sure it’s any easier or more difficult in a cloud computing environment than it would be in a traditional hosting or data center environment.

Now the first point is a bit more subtle and definitely deserves some attention as it potentially pits one customer’s privacy against one (or more) other customers’ security and raises some interesting questions regarding how deeply in the sand such a line should be drawn in a cloud computing environment.

Here is Kay’s complete response clarifying several points regarding the recent incident and subsequent coverage:

blockquote There have been numerous reports of this finding as well as speculation as to what this means to EC2 security so we appreciate the opportunity to clarify for your readers. Reports have stated that this software was run after a website in EC2 was compromised. While isolating the abusive instance, we found no evidence of a compromised website.

We were able to locate a Zeus botnet controller and promptly shut it down. We take all claims of misuse of our services very seriously and investigate each one. When we find misuse, we take action quickly and shut it down. Our terms of usage are clear and we continually monitor and work to make sure the services aren’t used for illegal activity. It’s important to note that we take the privacy of our customers very seriously, and don’t inspect the contents of instances. This is part of the reason that legitimate customers of all types are comfortable running production applications on Amazon EC2. However, when abuse is detected, we are able to act swiftly to isolate the abusive behavior.

In general, users of Amazon EC2 use the same precautions to secure and protect their websites as they do with traditional hosting solutions. It is no easier for would-be abusers to compromise EC2 based websites than other publicly available websites.

Finally, many articles have asserted that services like Amazon EC2 will be useful tools for would-be abusers. Abusers who choose to run their software in an environment like Amazon EC2, make it easier for us to access and disable their software. This is a significant improvement over the Internet as a whole where abusive hosts can be inaccessible and run unabated for long periods of time. We will continue to improve our abuse detection and response. We also encourage our community to report suspected misuse of Amazon EC2 to [email protected].

The question this raised for me was: at what point does – or should – a provider cross the privacy line in the interests of security? In a shared resource environment, where a botnet / controller / malicious software may be impacting the availability and security of other applications, which is more important to the customers: privacy or security?

The answer may be different depending on your location and by what laws you are ultimately governed, and one could argue that privacy is a subset of security (and some would argue just the opposite) but I can’t imagine anyone would argue that a customer’s privacy should be violated on the premise that the provider is simply “looking for” a violation of its terms of service. As Amazon notes, once a violation – such as using “the cloud” as a means to launch an attack or control an attack on an application – has been discovered, i.e. it is known to be running, it is completely within their rights – and ability – to terminate the offending application. But until it is detected, when the provider is simply monitoring for the existence of such a violation, the “rights” of the provider to secure the environment may clash with the “rights” of the customer to privacy. climbing-ladderBut that may clash with the rights of other customers who may be sharing the same network and thus could see their application adversely affected by the existence of malware that hasn’t yet been detected.


CAUGHT BETWEEN A ROCK and a HARD PLACE

Because providers must balance privacy against the security of its customers (and its own, as well) applications and networks, its only real option is to monitor the environment for tell-tale signs of an infected and/or malicious instance. That means primarily watching for specific patterns of traffic on the network and identifying those that appear to be indicators of viruses, worms, and botnets. In some cases that means sudden spikes in traffic, for others it means slow, gradual increases over time. For some it means specific types of traffic – UDP, TCP – and for others it means attempts to connect to sites known to host malware or parts of existing botnets. In some cases, specifically when the malware is new and unknown, the only way the provider will know for sure what’s going on is for it to be reported to them. They may see suspicious patterns in traffic and types of traffic that lead them to make an inquiry, but based on Kay’s note regarding privacy and customer data/applications, it won’t dig too deeply in order to preserve the privacy its customers value unless it’s pretty sure it knows what’s going on. Given the length of time that some instances of malware have rattled around in popular social networking sites, the speed with which Amazon was able to isolate and remediate the situation involving the Zeus botnet controller is an indicator that Amazon’s assertion that they are “able to act swiftly to isolate the abusive behavior” certainly rings true.

 

Amazon’s response is fairly clear and it appears that in many cases it – and other cloud providers as well – are caught between a rock and a hard place. There still seems to be room for “enterprise-class” clouds as a means to try to avoid the possibility of an infected/malicious application so casually deployed via credit-cards wreaking havoc in the first place, though at a minimum this response provides insight into the reasons why reality is the way it is for public cloud computing environments. As always, the risk of such an occurrence needs to be weighed against the benefits, and it’s surely the case that many organizations will find the scales tipped heavily on the side of the benefits.

Follow me on Twitter    View Lori's profile on SlideShare  friendfeed icon_facebook

AddThis Feed Button Bookmark and Share

Related blogs & articles:

Read the original blog entry...

More Stories By Lori MacVittie

Lori MacVittie is responsible for education and evangelism of application services available across F5’s entire product suite. Her role includes authorship of technical materials and participation in a number of community-based forums and industry standards organizations, among other efforts. MacVittie has extensive programming experience as an application architect, as well as network and systems development and administration expertise. Prior to joining F5, MacVittie was an award-winning Senior Technology Editor at Network Computing Magazine, where she conducted product research and evaluation focused on integration with application and network architectures, and authored articles on a variety of topics aimed at IT professionals. Her most recent area of focus included SOA-related products and architectures. She holds a B.S. in Information and Computing Science from the University of Wisconsin at Green Bay, and an M.S. in Computer Science from Nova Southeastern University.

@ThingsExpo Stories
With tough new regulations coming to Europe on data privacy in May 2018, Calligo will explain why in reality the effect is global and transforms how you consider critical data. EU GDPR fundamentally rewrites the rules for cloud, Big Data and IoT. In his session at 21st Cloud Expo, Adam Ryan, Vice President and General Manager EMEA at Calligo, examined the regulations and provided insight on how it affects technology, challenges the established rules and will usher in new levels of diligence arou...
Organizations planning enterprise data center consolidation and modernization projects are faced with a challenging, costly reality. Requirements to deploy modern, cloud-native applications simultaneously with traditional client/server applications are almost impossible to achieve with hardware-centric enterprise infrastructure. Compute and network infrastructure are fast moving down a software-defined path, but storage has been a laggard. Until now.
Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on...
Dion Hinchcliffe is an internationally recognized digital expert, bestselling book author, frequent keynote speaker, analyst, futurist, and transformation expert based in Washington, DC. He is currently Chief Strategy Officer at the industry-leading digital strategy and online community solutions firm, 7Summits.
IoT is at the core or many Digital Transformation initiatives with the goal of re-inventing a company's business model. We all agree that collecting relevant IoT data will result in massive amounts of data needing to be stored. However, with the rapid development of IoT devices and ongoing business model transformation, we are not able to predict the volume and growth of IoT data. And with the lack of IoT history, traditional methods of IT and infrastructure planning based on the past do not app...
"Akvelon is a software development company and we also provide consultancy services to folks who are looking to scale or accelerate their engineering roadmaps," explained Jeremiah Mothersell, Marketing Manager at Akvelon, in this SYS-CON.tv interview at 21st Cloud Expo, held Oct 31 – Nov 2, 2017, at the Santa Clara Convention Center in Santa Clara, CA.
DXWorldEXPO LLC, the producer of the world's most influential technology conferences and trade shows has announced the 22nd International CloudEXPO | DXWorldEXPO "Early Bird Registration" is now open. Register for Full Conference "Gold Pass" ▸ Here (Expo Hall ▸ Here)
More and more brands have jumped on the IoT bandwagon. We have an excess of wearables – activity trackers, smartwatches, smart glasses and sneakers, and more that track seemingly endless datapoints. However, most consumers have no idea what “IoT” means. Creating more wearables that track data shouldn't be the aim of brands; delivering meaningful, tangible relevance to their users should be. We're in a period in which the IoT pendulum is still swinging. Initially, it swung toward "smart for smart...
IoT is rapidly becoming mainstream as more and more investments are made into the platforms and technology. As this movement continues to expand and gain momentum it creates a massive wall of noise that can be difficult to sift through. Unfortunately, this inevitably makes IoT less approachable for people to get started with and can hamper efforts to integrate this key technology into your own portfolio. There are so many connected products already in place today with many hundreds more on the h...
Here are the Top 20 Twitter Influencers of the month as determined by the Kcore algorithm, in a range of current topics of interest from #IoT to #DeepLearning. To run a real-time search of a given term in our website and see the current top influencers, click on the topic name. Among the top 20 IoT influencers, ThingsEXPO ranked #14 and CloudEXPO ranked #17.
Join IBM November 1 at 21st Cloud Expo at the Santa Clara Convention Center in Santa Clara, CA, and learn how IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Cognitive analysis impacts today’s systems with unparalleled ability that were previously available only to manned, back-end operations. Thanks to cloud processing, IBM Watson can bring cognitive services and AI to intelligent, unmanned systems. Imagine a robot vacuum that becomes your personal assistant tha...
As data explodes in quantity, importance and from new sources, the need for managing and protecting data residing across physical, virtual, and cloud environments grow with it. Managing data includes protecting it, indexing and classifying it for true, long-term management, compliance and E-Discovery. Commvault can ensure this with a single pane of glass solution – whether in a private cloud, a Service Provider delivered public cloud or a hybrid cloud environment – across the heterogeneous enter...
The Jevons Paradox suggests that when technological advances increase efficiency of a resource, it results in an overall increase in consumption. Writing on the increased use of coal as a result of technological improvements, 19th-century economist William Stanley Jevons found that these improvements led to the development of new ways to utilize coal. In his session at 19th Cloud Expo, Mark Thiele, Chief Strategy Officer for Apcera, compared the Jevons Paradox to modern-day enterprise IT, examin...
DXWorldEXPO LLC announced today that ICC-USA, a computer systems integrator and server manufacturing company focused on developing products and product appliances, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. DXWordEXPO New York 2018, colocated with CloudEXPO New York 2018 will be held November 11-13, 2018, in New York City. ICC is a computer systems integrator and server manufacturing company focused on developing products and product appliances to meet a wide range of ...
Major trends and emerging technologies – from virtual reality and IoT, to Big Data and algorithms – are helping organizations innovate in the digital era. However, to create real business value, IT must think beyond the ‘what’ of digital transformation to the ‘how’ to harness emerging trends, innovation and disruption. Architecture is the key that underpins and ties all these efforts together. In the digital age, it’s important to invest in architecture, extend the enterprise footprint to the cl...
DXWorldEXPO LLC announced today that All in Mobile, a mobile app development company from Poland, will exhibit at the 22nd International CloudEXPO | DXWorldEXPO. All In Mobile is a mobile app development company from Poland. Since 2014, they maintain passion for developing mobile applications for enterprises and startups worldwide.
In an era of historic innovation fueled by unprecedented access to data and technology, the low cost and risk of entering new markets has leveled the playing field for business. Today, any ambitious innovator can easily introduce a new application or product that can reinvent business models and transform the client experience. In their Day 2 Keynote at 19th Cloud Expo, Mercer Rowe, IBM Vice President of Strategic Alliances, and Raejeanne Skillern, Intel Vice President of Data Center Group and ...
"We are a well-established player in the application life cycle management market and we also have a very strong version control product," stated Flint Brenton, CEO of CollabNet,, in this SYS-CON.tv interview at 18th Cloud Expo at the Javits Center in New York City, NY.
In his session at @ThingsExpo, Arvind Radhakrishnen discussed how IoT offers new business models in banking and financial services organizations with the capability to revolutionize products, payments, channels, business processes and asset management built on strong architectural foundation. The following topics were covered: How IoT stands to impact various business parameters including customer experience, cost and risk management within BFS organizations.
While the focus and objectives of IoT initiatives are many and diverse, they all share a few common attributes, and one of those is the network. Commonly, that network includes the Internet, over which there isn't any real control for performance and availability. Or is there? The current state of the art for Big Data analytics, as applied to network telemetry, offers new opportunities for improving and assuring operational integrity. In his session at @ThingsExpo, Jim Frey, Vice President of S...